Privacy Policy

Flores Food Group

Effective Date: April 23, 2026

1. Introduction

Flores Food Group ("we," "us," or "our") operates the website located at www.floresfoodgroup.com (the "Site"). We are committed to protecting your personal information and being transparent about how we collect, use, and share it.

This Privacy Policy explains what information we collect when you visit our Site or contact us, how we use that information, and the choices you have regarding your personal data. By using our Site, you agree to the practices described in this policy.

We are not a lawyer, and this policy is not legal advice. If you have specific legal concerns about data privacy, we encourage you to seek qualified legal counsel.

2. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

Fill out a contact or quote request form
Send us an email at info@floresfoodgroup.com
Call us at 330-495-1738
Subscribe to communications or sign up for updates

This information may include your name, email address, phone number, company name, and the content of your message or inquiry.

Information Collected Automatically

When you visit our Site, we and our third-party service providers (such as Wix, our website platform) may automatically collect certain technical information, including:

Your IP address and general geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source
Device type (desktop, tablet, mobile)

This information is collected through cookies, web beacons, and similar tracking technologies. It is used to analyze how visitors use the Site and to improve the user experience.

Cookies

Our Site uses cookies — small text files stored on your device — to help the Site function properly and to understand how it is being used. Cookies may be set by us or by third-party services we use, such as Wix, Google Analytics, and QuickSpark Financial (our financing partner).

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of the Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries, quote requests, and messages
To provide information about our products and services
To process financing applications submitted through our financing partner, QuickSpark Financial
To improve and optimize our Site and user experience
To send marketing or promotional communications, where you have opted in or where permitted by law
To comply with applicable legal obligations
To protect the security and integrity of our Site and business

We will not use your personal information for purposes that are incompatible with those listed above without first notifying you and, where required, obtaining your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

Service Providers

We work with third-party companies that help us operate our Site and conduct our business. These providers are only given access to information they need to perform their specific services and are contractually required to keep that information confidential. Our service providers may include:

Wix (website hosting and platform)
Google Analytics (website analytics)
QuickSpark Financial / TimePayment (financing services)
Email service providers

Business Transfers

If Flores Food Group is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site if such a transfer results in a material change to how your information is used.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Flores Food Group, our customers, or others.

5. Third-Party Links and Services

Our Site contains links to third-party websites, including our catering division at www.florescatering.com and our financing partner at QuickSpark Financial. These sites have their own privacy policies, and we have no control over their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

Our Site also integrates with third-party social media platforms including LinkedIn, Facebook, X (formerly Twitter), and Instagram. Any information you share on those platforms is governed by their respective privacy policies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and correspondence are typically retained for up to three years. Website analytics data may be retained for up to 26 months, depending on the settings of the analytics platform used.

When personal information is no longer needed, we securely delete or anonymize it.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site is hosted on Wix, which employs industry-standard security practices including SSL/TLS encryption for data in transit.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take prompt steps to delete it. If you believe we may have collected information from a child, please contact us at info@floresfoodgroup.com.

9. Your Rights and Choices

Depending on where you are located, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of marketing communications
The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@floresfoodgroup.com or by calling 330-495-1738. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

If you have opted in to receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected about you, the right to request deletion, and the right to opt out of the sale of your personal information. As noted above, we do not sell personal information.

To make a CCPA request, please contact us at info@floresfoodgroup.com with the subject line "CCPA Privacy Request."

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: